ServAce is a web-based system that collects real-time field information via Smartphones and provides it to clients and Haakon staff when and where they need it.
How it works:
As work is completed, technicians enter field reports into ServAce. Website access to ServAce is available 24 hours per day, seven days per week by Computer or Smartphone.
When technicians determine repairs are required, they can prepare quotes on site which ServAce emails immediately to building management personnel.
Clients can log onto ServAce to place service calls, view or approve outstanding quotes, look up equipment information, and review work performed.
For those wishing to receive the benefits of ServAce without having to log in, it can be configured so all completed technician reports are emailed immediately to the appropriate building management personnel.
ServAce also helps to minimize our environmental impact by eliminating paper field reports and by utilizing electronic backup documentation to reduce our paper consumption by 50,000 sheets annually.
What clients are saying about Servace:
“ServAce is a great time saver and, in property management, time is a precious commodity.”
“The ServAce system that you have implemented is a Property Manager’s dream. Once a service request has been sent, I am notified when a tech is responding, has completed a job, followed by a report and quotation if needed. This is a tool that I wish every company I work with used.”
“ ServAce closes the information gaps. Our experience with the system has been excellent.”
“In the time I have been in property management, nothing even compares to the power and convenience of Servace”.
“ServAce is a fantastic interface between the client and their service provider. Being able to review histories of equipment repairs and reports is very helpful in controlling costs and identifying problematic equipment. The recent addition of photos uploaded from the field is a valuable enhancement.”
For more information or a demo of ServAce please contact us at firstname.lastname@example.org.