The basic premise of our 1 Step Ahead approach is to anticipate what our clients need; making them more productive and the management of their buildings easier.

We asked our clients what their main stressors were and how we could help. We listened and formulated a number of critical standards such as:

• Accountability: Annual building reviews
• Valuing Relationships: Developing direct relationships between technicians and clients
  • Technicians can answer questions quicker and more accurately
  • Quotes can be communicated faster
• Proactivity: Technicians involved in assessing the actions required to ensure the long term health of the building equipment rather than steps required to get it to the next inspection
• Comprehensive: Thorough quotations and reports to try and anticipate and answer questions so you don’t have to ask them

Why Should I Care About  1 Step Ahead?

• Increased productivity prevents the hassle of unnecessary follow up emails and phone calls
• Reduced number of repairs performed on a breakdown basis
• More control, meaning repairs on a recommended basis can be completed before it becomes a nuisance to building occupants