Since 1983, our Service Division has been providing service, maintenance and retro-fits to Heating, Ventilating and Air Conditioning (H.V.A.C.) systems in Metro Vancouver and the Sea-to-Sky Corridor. Although the geographical area hasn’t changed for us at Haakon, our diversity in services provided greatly has.
The buildings under our care include a wide range of Commercial, Industrial, Institutional and Multi-Unit Residential Buildings. From service of the most complex HVAC systems, to the Hydronic side of a buildings including all boilers, pumps and piping to refrigeration on facilities to the ventilation aspect of our industry, we continuously broaden our scope to ensure our clients can come to us for all their HVAC and Mechanical needs.
Along with providing the obvious on expertly trained technical technicians, we strive to equip our entire team with the highest level of soft-skill training. This is what defined us from concept and continues to be a core focus – providing the highest level of communication, at all aspects of our business. We have made it the forefront to annually bring in a speaker to educate our whole team here on various aspects of soft-skill training. It has proven to be a differentiator for us.
Continuing with what has defined us, we strive to always lead with transparency using lean principles, with the goal of making our clients as productive as possible. This philosophy helped shape our “ServAce” web-based real time information system and our “1 Step Ahead” Pro-active service approach. With the collaboration and input of all our staff, we have also established neutral and elevated standards, which enable us to deliver an exceptional service, every time.
We are always conscious of the environment. When our ServAce platform was built and continues to grow, our carbon footprint has significantly reduced. The start was the elimination of paper field reporting, to then quotes being sent directly to the client and now, the partnership with our vendors to provide electronic invoicing. All has helped us reduce our paper consumption by over 75,000 sheets annually.