Since 1983, Haakon Mechanical Services has been servicing, maintaining and retrofitting heating, ventilation and air conditioning (HVAC) systems in Metro Vancouver, including Richmond, and the Sea-to-Sky Corridor, including Squamish and Whistler. Although our geographical service area hasn’t changed, the diversity of services we offer has greatly expanded over the years.
The buildings under our care include a wide range of commercial, industrial, institutional and multi-unit residential stratified buildings. From complex mechanical systems, including hydronics, boilers, pumps and piping, to refrigeration, air conditioning and ventilation, our scope of work encompasses most HVAC and mechanical needs.
Our expert technicians are equipped with the highest level of training, and our friendly, courteous and professional service is what defines us. It is our exceptional customer service that continues to be Haakon’s core strength.
Haakon’s customer service experience meets the unique needs of every customer we serve. Our ultimate goal is to exceed expectations in all aspects of our service.
For optimal service, we have designed our ServAce System to provide customers with real-time information. Our Customer Experience Team, with a designated primary service technician, is dedicated to anticipating our clients’ needs.
Our entire team is committed to going above and beyond expectations.
“The Haakon Way” includes leaving a job site cleaner than we found it, wearing Haakon-issued apparel and updating ServAce in real time.
Affiliations Haakon is proud to have maintained over the years:
Haakon has an A+ rating with the Better Business Bureau (BBB).
Since 2017, we have held annual Customer Summits to educate our customers on various topics, and we have held additional educational sessions where warranted. These have included seminars on Legionnaires Disease and its mitigation following an outbreak in Surrey and the risk of carbon monoxide exposure after an incident in Vancouver.
Since 2014, a Haakon Team member has chaired the Quality Building Team (QBT) which has monthly educational sessions for BOMA BC members.
Haakon regularly engages guest speakers to educate our whole team on various aspects of soft-skill training.
We are committed to protecting the environment, and our operations are consistent with good corporate stewardship.
Since we first designed our ServAce platform, we have significantly reduced our carbon footprint. We have eliminated the use of paper in field reporting and quotes are sent directly to the client. Our partnerships with vendors also feature electronic invoicing.
In total, Haakon has reduced our paper consumption by over 75,000 sheets annually.
As good corporate citizens, Haakon works with the following organizations to give back to the communities we serve:
At Haakon, we believe that it’s the people in our organization that set us apart from the competition, and our team is what makes Haakon a leader in the mechanical industry. We have dedicated time, energy and resources to developing each member of our company on an individual and team level.
Haakon Mechanical Services employs roughly 50 individuals with a broad range of skills and expertise. Our service teams are structured into pods of 7-10 technicians. Each pod includes a field leader and a team of experts with a diverse range of skills.
We recognize each individual’s strengths and pair them with team members who have complementary skills. This system fosters a small company feel for our field teams, and this extends to the personalized service we provide to all of our clients.
Our management team consists of individuals who each bring a unique skill set to the day-to-day and big picture management of Haakon. What makes us unique is that each member of our management team was once an entry-level employee.
Our goal is to provide a solid foundation of top-quality service. Our support staff includes service coordinators, service managers, and customer service specialists who support the work of field staff and ultimately the experience of our clientele.
Consistency makes a difference, which is why we seek to assign the same team of technicians to each worksite. It’s better for our teams, who become experts at a building’s system operations. It’s also better for our customers as they develop long-term relationships with the technicians who get to know them as well as the peculiarities of their mechanical equipment.
Haakon prioritizes a healthy, vibrant corporate culture in which employee education is valued. As a result, our team is capable and confident in diagnosing mechanical equipment and making proactive recommendations before repair issues arise. We help reduce the possibility of emergency breakdowns, avoiding downtime and the hassle of unnecessary repairs.
Haakon seeks to establish strong partnerships between clients and their designated service technicians. We achieve this by assigning one dedicated service technician to each site.
We strive to elevate education in our industry through collaboration with industry associations. Our partnerships have fostered better-educated clients who have a clearer idea about what to expect from vendors and their mechanical systems.
Haakon is an inclusive company and all members of our team are valued for their unique set of skills. This contributes to making Haakon a great place to work. As our company grows, there are more opportunities for all of our employees. We are committed to filling vacancies first from within and everyone at Haakon has opportunities for growth and advancement.
At Haakon, our technicians are our customers’ trusted advisors, and they have the skills and autonomy to make quotes without wasting time on needless management approval processes. We stay in direct communication with our clients using direct one-on-one communication channels.
Designating a Primary Technician to each building we maintain allows our clients to develop a relationship with their trusted advisor. Over time, this technician will come to know a building’s mechanical equipment inside and out and clients can depend on them to assist day-to-day operations and mechanical equipment maintenance tasks.
Haakon has been dedicated to our 1StepAhead approach in the commercial, industrial and mixed-use residential market since 1983.
Our 1StepAhead approach was created so that we can anticipate what our clients need in advance of a breakdown which reduces downtime and increases productivity.
ServAce is a web-based system that keeps track of mechanical equipment information for easy access by both clients and Haakon staff in real-time.
Benefits of ServAce:
Providing a positive, productive and fulfilling work environment for everyone at Haakon has led to excellent employee retention. Many of our employees have been with us for decades, one of whom recently retired with over 30 years of service at Haakon.
We seek to be transparent with our employees and we shun the usual hierarchical structures that keep management separate from workers in most businesses. We hire from within, and many of our managers started out as technicians or administrative staff.
The following cultural norms guide us in our day-to-day interactions with colleagues and the clients we serve:
